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IT Service Management (ITSM)
Automate Jira workflows like a pro (no coding skills required)
Jira workflows are crucial for defining how organizations handle tasks. Customized workflows help teams optimize their processes, making Jira an essential tool in your day-to-day. However, to reduce repetitive work and save time, automation is necessary. Implementing new procedures can be intimidating, but with the right tools, automating your workflows is straightforward and pays off in the long run.
Free guide: The ultimate guide to powering up your service desk
Atlassian consultant and expert JSM administrator Rachel Wright covers strategies for implementation, best practices, and valuable tips for managing service requests.
Free checklist: Rachel Wright’s 10 tips for managing support in Jira Service Management
Free checklist: Atlassian consultant and expert JSM administrator Rachel Wright's 10 tips for managing support in Jira Service Management
Free guide: Six automation strategies for Jira that’ll make you happy
If you like making work fast and easy, we’ve got a guide for you! It’s called Six automation strategies for Jira that’ll make you (and your team) happy. The guide has examples and use cases for specific types of teams — software development (for Jira Software), ITSM (for Jira Service Management), and business teams (for Jira Work Management) — but the strategies apply to all sorts of teams… Even teams that don’t use Jira can benefit from some of these ideas.
Which Jira workflow automation solution is right for me?
If you’re a new Atlassian admin, or your needs are fairly straightforward, the out-of-the-box Jira experience might be good enough to set your team up for success. But as your organization grows, so does its need for more sophisticated, flexible processes. Take a look at these workflow automation apps: JSU, JMWE, and Power Scripts.
9+ min
The BEST IT Service Management Show by Appfire
The BEST ITSM Show by Appfire brings you expert insights for IT service delivery, so your employees and customers have what they need to succeed. Get the right tech and tips for the right job at hand. Look like you’ve come from the future with all your new ITSM smarts. Every episode is a brisk 10 minutes—less time than it takes to provision a laptop or troubleshoot a tech support issue.
Canned Responses Pro Templates for Jira
Canned Responses Pro Templates for Jira enables agents and managers to create dynamic templates that provide predetermined responses, customizable signatures, and automated actions, so teams can be more efficient when servicing customers.
What is ITSM?
Information Technology Service Management (“ITSM”) is a catch-all term for all the systems, people, and resources needed to build, manage, and deliver IT services. No matter what kind of business you’re in, ITSM is key to your success.
Migration Strategies
The ultimate guide to Jira migrations
Industry’s highly seasoned migration experts created this comprehensive resource on Atlassian migrations. This 200-page ebook walks you through the process step-by-step with tips and worksheets for any migration scenario.
200+ min
The guide to managing Jira configurations at scale with CMJ
Configuration Manager for Jira (CMJ) is a powerful configuration app that enables you to accomplish all your migration, governance, and change management tasks – all through automation, quick fixes, change and impact analysis, change roll-back, and audit logging.
Jira migration checklist
Created by Jira rockstar Rachel Wright, this checklist is an excerpt from our newest workbook “The essential workbook for planning Jira migrations”, where her expert advice will help guide your migrations using industry best practices and insider knowledge.
2+ min
Ask the Experts! Appfire Q&A on cloud migration and Atlassian Server end of life
You’ve got questions about Atlassian’s Server end of life, so we rustled up some answers! To help you prepare for the date support ends for Server apps (February 15, 2024), we tapped Appfire experts, Jira migration expert Rachel Wright, and the information Atlassian’s shared publicly so far.
Ask the experts! Appfire Q&A on Jira migration best practices
Jira migration can be a challenge for any organization. Questions are bound to come up as migration planning and preparation make way. We’ve brought in top industry expert Rachel Wright for a Q&A on getting started and best practices for Jira migrations.
1+ min
The essential guide to overcoming migration obstacles and accelerating your transition to Cloud
This white paper by ISOS explores the primary migration options—Cloud vs. Data Center— and what to consider when making a choice. ISOS takes a high-level look at the three top concerns that their clients have shared about migrating to Atlassian Cloud, as well as ways to overcome them.
Cloud is now [Webinar]
In this Webinar, experts from Acceleration Economy, Appfire, Atlassian, and Isos Technology will share their Cloud migration experiences and expertise through the many organizations they support. They will touch on how you can solve current challenges and save money through well-planned migrations, while filling in gaps through integrations with Marketplace apps.
Making the most of daily change management and large migrations using CMJ
In this on-demand webinar, Appfire’s Kelsey LaMastres demonstrates popular use cases for Configuration Manager for Jira (CMJ): Migrations, Merges, and Daily Change Management in Jira.
34+ min
Project and Portfolio Management
The BEST Project Portfolio Management Show by Appfire
The BEST Project Portfolio Management Show by Appfire covers everything you ever wanted to know about PPM by talking with project management experts who’ve seen it all. And every episode is 10 minutes or less, so you can get back to changing the world, one project at a time.
10+ min
A guide to Whiteboards for Jira, your ultimate collaboration app
Collaboration drives innovation and productivity, whether your team works in person or online. With Whiteboards for Jira, you can plan in Whiteboards and work in Jira while the apps automatically sync, enabling teams to work together digitally in a seamless flow.
Jira Work Management for Business Teams
Jira Work Management for Business Teams takes a hands-on approach to JWM implementation and associated processes that will help you get up and running with Jira and make you productive in no time. The book also shows you how to manage screens, field layouts, and administer your JWM projects effectively.
1000+ min
BigPicture
The future of PPM is with BigPicture. Unprecedented clarity of information, support for agile, classic, and hybrid frameworks, strategic alignment at all levels.
Comala Document Management
Add simple or complex review and approval processes to your Confluence pages and spaces. Create tasks, and receive notifications automatically.
Comala Document Approval
Use Comala Document Approval to add simple reviews and approvals to your Confluence pages or spaces, so your team knows which pages have been finalized, and which have not.
Comala Document Control
Ensure your Confluence content is validated before publishing with Comala Document Control.
How to set up your HR document system with Confluence and Appfire
In our last HR-focused article, we discussed some of the pitfalls of traditional policy documentation and the general features and advantages of using Confluence and Comala Document Control. In this article, we’re going to explore some practical examples of what that might look like.
Software Development and DevOps
Automate Jira workflows like a pro (no coding skills required)
Jira workflows are crucial for defining how organizations handle tasks. Customized workflows help teams optimize their processes, making Jira an essential tool in your day-to-day. However, to reduce repetitive work and save time, automation is necessary. Implementing new procedures can be intimidating, but with the right tools, automating your workflows is straightforward and pays off in the long run.
Free guide: The Agile team’s comprehensive guide to acing estimations
The Agile team’s comprehensive guide to acing estimations explains the core methods for estimating the effort involved in a particular task or story. You'll also find helpful cheat sheets and insightful use cases inside for your Agile teams!
Appfire Master Classes: Power Scripts core functions and advanced topics
Power Scripts Master Classes (Core Functions with Alexey Matveev and Advanced Topics with Jonathan Muse)
Free guide: How to go Agile the right way and avoid costly mistakes
If you're thinking of implementing Agile at your organization, we’ve got a guide for you! It’s called How to go Agile the right way and avoid costly mistakes. This free, value-packed ebook offers expert tips on how to go Agile, and some advice for avoiding the costly mistakes other organizations sometimes make in the process.
Free guide: Six automation strategies for Jira that’ll make you happy
If you like making work fast and easy, we’ve got a guide for you! It’s called Six automation strategies for Jira that’ll make you (and your team) happy. The guide has examples and use cases for specific types of teams — software development (for Jira Software), ITSM (for Jira Service Management), and business teams (for Jira Work Management) — but the strategies apply to all sorts of teams… Even teams that don’t use Jira can benefit from some of these ideas.
Which Jira workflow automation solution is right for me?
If you’re a new Atlassian admin, or your needs are fairly straightforward, the out-of-the-box Jira experience might be good enough to set your team up for success. But as your organization grows, so does its need for more sophisticated, flexible processes. Take a look at these workflow automation apps: JSU, JMWE, and Power Scripts.
9+ min
A guide to Whiteboards for Jira, your ultimate collaboration app
Collaboration drives innovation and productivity, whether your team works in person or online. With Whiteboards for Jira, you can plan in Whiteboards and work in Jira while the apps automatically sync, enabling teams to work together digitally in a seamless flow.
Power Scripts Master Class: Advanced Topics
This master class offers hands-on training on advanced Power Scripts topics to help you become an expert and use Jira more productively.
82+ min
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