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Introduction to this month’s latest and greatest content.Latest content
IT Service Management (ITSM)
The BEST ITSM Show by Appfire brings you expert insights for IT service delivery, so your employees and customers have what they need to succeed. Get the right tech and tips for the right job at hand. Look like you’ve come from the future with all your new ITSM smarts. Every episode is a brisk 10 minutes—less time than it takes to provision a laptop or troubleshoot a tech support issue.
Canned Responses Pro Templates for Jira enables agents and managers to create dynamic templates that provide predetermined responses, customizable signatures, and automated actions, so teams can be more efficient when servicing customers.
Whether you're building a service desk team from scratch or transforming an existing one, in this article, you'll learn how you can streamline your processes to boost visibility, scalability, and customer satisfaction (CSAT).
In this on-demand webinar, Appfire’s in-house ITSM specialists Onder Ozcan and Faith Nyamande discuss three common IT service management and enterprise service management (ESM) use cases, with practical tips and tricks on how to solve them.
In this on-demand webinar by re:solution, you will learn how to leverage several apps to simplify the job of Jira Service Management agents. Discover how they can talk to customers in real-time, no matter which language they speak.
Jira Misc Workflow Extensions (JMWE) gives you the tools to automate virtually unlimited use cases, no matter how simple or sophisticated they might be. Learn about JMWE features, including Jira workflow post functions, conditions, validators, simplified scripting, automation outside of Jira workflows, and much more.
From intuitive point-and-click workflow solutions, to more customized scripted automation, this demo session shows you how to select what works best for your team, to finally banish the tedium and repetition of manual workflows.
Dashboard Hub lets you create custom charts for your reporting needs and solve the lack of customization in Jira chart gadgets. It also allows you to connect your dashboard to other Atlassian apps such as Bitbucket, Confluence, or external Jira instances.
Configuration Manager for Jira (CMJ) is a powerful configuration app that enables you to accomplish all your migration, governance, and change management tasks – all through automation, quick fixes, change and impact analysis, change roll-back, and audit logging.
In this on-demand webinar, Appfire’s Kelsey LaMastres demonstrates popular use cases for Configuration Manager for Jira (CMJ): Migrations, Merges, and Daily Change Management in Jira.
In this study, Forrester spoke with four customers who have migrated from Atlassian’s server products to Atlassian’s cloud products to conduct a Total Economic Impact analysis, commissioned by Atlassian, and examine the potential ROI customers may realize by migrating.
This migration checklist will help make you aware of your current state of preparedness and key areas to consider in order to ensure a smooth cloud migration, with minimal impact on operational continuity.
Go through a number of key decisions that will need to be made throughout the process to ensure a successful migration, meet the tactical daily needs of a diverse population of users, and serve as a strategic foundation on which an organization can build and grow.
If you’d like to boost your team’s productivity by automating repetitive tasks with dynamic templates and you’re already using JSM’s native templates, here’s how you can migrate to Canned Responses for even more capabilities and features.
Project and Portfolio Management
The BEST Project Portfolio Management Show by Appfire covers everything you ever wanted to know about PPM by talking with project management experts who’ve seen it all. And every episode is 10 minutes or less, so you can get back to changing the world, one project at a time.
Jira Work Management for Business Teams takes a hands-on approach to JWM implementation and associated processes that will help you get up and running with Jira and make you productive in no time. The book also shows you how to manage screens, field layouts, and administer your JWM projects effectively.
This white paper is a guide to a successful implementation of portfolio-level Resource Management through BigPicture and Jira. It is intended to help you develop and streamline your organization’s processes and increase its resource management capabilities.
Software Development and DevOps
This article explains user story mapping and its benefits for remote software development teams. You’ll also find a step by step guide for creating a user story map in Jira.
Without an accurate estimate, it’s impossible for your agile team to know if your project is on schedule or if the proposed schedule is even realistic. In this guide, you'll learn about four methods for estimating the amount of work involved in a particular task or story.
Discover five planning poker tools that can help your agile team estimate work quickly and accurately.
Some teams prefer Jira. Others prefer Azure DevOps. Jira shines as a bug and issue tracking tool for agile project management; Microsoft’s Azure DevOps helps developers bring software applications from concept to delivery. Given the complementary strengths of Azure DevOps and Jira, if you want to optimize collaboration among teams, the best choice is to use both.
How the American Academy of Pediatrics improved their Agile practice and became more collaborative with TFS4JIRA
The American Academy of Pediatrics (AAP) has been a loyal TFS4JIRA customer since 2015. In this article, learn how TFS4JIRA provided instant collaboration for the AAP teams executing daily tasks within TFS and Jira.
TFS4JIRA integrates Jira with Azure DevOps, enabling users to synchronize or migrate data between platforms. This article gives you a run-down of some features that will help you get your cloud environment up and running.