What is shadow IT?
Shadow IT refers to any unapproved hardware, software, applications, and services that employees use outside of what your IT team knows about or monitors. The concept covers anything from personal devices used for work (bring your own device, or BYOD) to unauthorized consumer cloud tools. While the meaning of shadow IT is not inherently “bad,” it can cause data breaches and compliance violations — words you never want to hear used in the same sentence as your company name!!
What is ITSM?
Information Technology Service Management (“ITSM”) is a catch-all term for all the systems, people, and resources needed to build, manage, and deliver IT services. No matter what kind of business you’re in, ITSM is key to your success.
Automate Jira workflows like a pro (no coding skills required)
Jira workflows are crucial for defining how organizations handle tasks. Customized workflows help teams optimize their processes, making Jira an essential tool in your day-to-day. However, to reduce repetitive work and save time, automation is necessary. Implementing new procedures can be intimidating, but with the right tools, automating your workflows is straightforward and pays off in the long run.
March product news in under 2 minutes
March 2023: Introduction to this month’s latest and greatest product releases.
Ask the Experts! Appfire Q&A on cloud migration and Atlassian Server end of life
You’ve got questions about Atlassian’s Server end of life, so we rustled up some answers! To help you prepare for the date support ends for Server apps (February 15, 2024), we tapped Appfire experts, Jira migration expert Rachel Wright, and the information Atlassian’s shared publicly so far.
January product news in under 2 minutes
January 2023: Introduction to this month’s latest and greatest product releases.
Free guide: The ultimate guide to powering up your service desk
Atlassian consultant and expert JSM administrator Rachel Wright covers strategies for implementation, best practices, and valuable tips for managing service requests.
Free checklist: Rachel Wright’s 10 tips for managing support in Jira Service Management
Free checklist: Atlassian consultant and expert JSM administrator Rachel Wright’s 10 tips for managing support in Jira Service Management
Free guide: The Agile team’s comprehensive guide to acing estimations
The Agile team’s comprehensive guide to acing estimations explains the core methods for estimating the effort involved in a particular task or story. You’ll also find helpful cheat sheets and insightful use cases inside for your Agile teams!
November/December product news in under 2 minutes
November/December 2022: Introduction to this month’s latest and greatest product releases.