Emily Peet-Lukes
How do I make Confluence documentation static and easy to locate?
“How do I make Confluence documentation static and easy to locate?” Find out in this episode of Appfire Presents: The BEST Demo Show by Appfire! Jamie Esker shows you how Snapshot Publishing, a new feature of Comala Publishing, greatly expands the apps’ functionality by helping to make documentation static and easy to refer back to at a specific point in time.
3 steps for managing IT escalations (and 3 mistakes to avoid)
“3 steps for managing IT escalations (and 3 mistakes to avoid)” Learn more about this on this episode of Appfire Presents: The BEST IT Service Management Show by Appfire. Join Appfire’s product evangelist, Evn Tomeny, and Emily Peet-Lukes as they discuss how to effectively manage IT escalations. Discover the three essential steps to take and learn about the common mistakes to avoid for successful escalation management. By mastering these techniques, you can ensure customer satisfaction and maintain smooth operations within your organization.
How Cprime’s licensing team reduced ticket backlog by 50% (and increased revenue by 61%!) with automation
“How Cprime’s licensing team reduced ticket backlog by 50% (and increased revenue 61%!) with automation” Find out on this episode of Appfire Presents: The BEST Work Management Show by Appfire. Monte Montoya joins Emily Peet-Lukes to discuss how Cprime automated scripting across multiple systems to unlock efficiency, boost productivity, and increase profitibility.
How the DIKW model (and a new app integration!) can help you manage SLA data better
“How the DIKW model (and a new app integration!) can help you manage SLA data better” Discover how on this episode of Appfire presents: The BEST IT Service Management Show by Appfire. Emily Peet-Lukes chats with Gorka Puente about how using the DIKW model as well as a new integration of Time to SLA and Dashboard Hub can help you make better decisions around managing your data.
Master these 3 important steps for a flawless migration execution
“Master these 3 important steps for a flawless migration execution.” Uncover the expert advice on this episode of Appfire Presents: The BEST Work Management Show by Appfire. Jira expert Rachel Wright joins Emily Peet-Lukes to discuss the importance on how getting these three migration steps right will ensure a smooth and successful migration.
What are some migration planning missteps (and how do I avoid them?)
“What are some migration planning missteps (and how do I avoid them)?” Find out on this episode of Appfire Presents: The BEST Work Management Show by Appfire. Jira expert Rachel Wright joins Emily Peet-Lukes to answer some key migration questions, including: What are the worst migration mistakes? What is the biggest migration misconception? How can you manage risk during the migration process?
Why you need to start planning your cloud migration NOW (and what pitfalls to avoid)
“Why you need to start planning your cloud migration NOW (and what pitfalls to avoid).” Find out on this episode of Appfire Presents: The BEST Work Management Show by Appfire. Paul Renshaw joins Emily Peet-Lukes to discuss why it is important that you start planning your cloud migration right now and what are some of the things to avoid in the process. Including a seven-step process that will help to prevent migration pitfalls.
How do you improve IT services and what are the benefits of using AI and automation?
“How do you improve IT services and what are the benefits of using AI and automation?” Find out on this episode of Appfire Presents: The BEST Work Management Show by Appfire. Emily Peet-Lukes chats with Fabian Lim from Contegix, about practical ways to improve IT services and the benefits of using AI and automation.
What are some best practices for Jira migration?
“What are some best practices for Jira migration?” Find out in this episode of Appfire Presents: The BEST Work Management Show by Appfire. Rachel Wright joins Appfire’s Emily Peet-Lukes to address some of the most frequently asked questions regarding Jira migration.
What is the ‘secret save button’ of the Atlassian World?
“What is the ‘secret save button’ of the Atlassian World?” Find out on this episode of Appfire Presents: The BEST IT Service Management Show by Appfire. Appfire’s own Kelsey LaMastres stops by to talk with Emily Peet-Lukes about how backups and configurations can really save your bacon (metaphorically speaking).