Faith Nyamande
Streamline your service desk processes to boost visibility, scalability, and CSAT
Whether you’re building a service desk team from scratch or transforming an existing one, in this article, you’ll learn how you can streamline your processes to boost visibility, scalability, and customer satisfaction (CSAT).
How to optimize your IT Service Management with Appfire apps
In this on-demand webinar, Appfire’s in-house ITSM specialists Onder Ozcan and Faith Nyamande discuss three common IT service management and enterprise service management (ESM) use cases, with practical tips and tricks on how to solve them.