Kerry Gorgone
What are the ingredients of productivity?
“What are the ingredients of productivity?” Find out in this episode of Appfire Presents: The BEST Work Management Show by Appfire. Imagine if enhancing your team’s productivity came down to following a simple recipe? Turns out, that’s not far off! Michelle Bartonico joins Kerry O’Shea Gorgone to share the ingredients for productivity, from focus to decisiveness and everything in between, and explains how to cultivate the right environment for leaders to rise.
What’s next for digital transformation?
What’s next for digital transformation?” Find out in this episode of Appfire Presents: The BEST Work Management Show by Appfire. Amelie Winkler joins Kerry O’Shea Gorgone to talk about digital transformation over the last 10 years: what we’ve learned, pitfalls to look out for, and the trends to watch in 2023 and beyond.
How do I troubleshoot SLAs?
“How do I troubleshoot SLAs?” Find out on this episode of Appfire Presents: The BEST IT Service Management Show by Appfire. Atlassian expert Rachel Wright explains what to do when your Service Level Agreement (“SLA”) results show inconsistent data or unexpected results. She suggests some things to try and ways to simplify queries and settings to get your SLAs back on track.
What are some common support automations my team can use?
“What are some common support automations my team can use?” Find out on this episode of Appfire Presents: The BEST IT Service Management Show by Appfire. Jira rock star Rachel Wright stops by to explain project workflows that accommodate the back-and-forth nature of support work. We cover some default JSM service workflows used for service requests, and the statuses these include like: waiting for support, waiting for customer, pending, resolved, in progress, canceled, escalated, and closed.
How do you as a leader bring successful change to your team?
“How do you help your organization see the need for change management?” Find out in this episode of Appfire Presents: The BEST Work Management Show by Appfire. Even after leadership’s committed to change, you still have work to do evangelizing that change to the rest of the organization if you want your initiative to succeed. Michelle Bartonico shares advice on selling the concept of change management at your organization so you can more effectively lead your team through transition.
How do I collect approvals in JSM workflows?
“How do I collect approvals in JSM workflows?” Find out on this episode of Appfire Presents: The BEST IT Service Management Show by Appfire. Atlassian expert Rachel Wright gives you valuable advice on collecting approvals in Jira Service Management, things like setting who can approve, getting conditional approvals, best practices and more.
How do you help your organization see the need for change management?
“How do you help your organization see the need for change management?” Find out in this episode of Appfire Presents: The BEST Work Management Show by Appfire. Even after leadership’s committed to change, you still have work to do evangelizing that change to the rest of the organization if you want your initiative to succeed. Michelle Bartonico shares advice on selling the concept of change management at your organization so you can more effectively lead your team through transition.
How are service workflows different from other software/business workflows?
“How are service workflows different from other software/business workflows?” Find out on this episode of Appfire Presents: The BEST IT Service Management Show by Appfire. Atlassian expert Rachel Wright explains how Jira Service Management helps teams distinguish between requests for help or “service” and other types of requests. She also goes into how different request types often have specific custom fields, workflows, and settings, and how segmenting requests based on type leverages the most efficient process and collects the right type of information, without sacrificing reporting capabilities.
What are some current trends in productivity software?
“What are some current trends in productivity software?” Find out in this episode of Appfire Presents: The BEST Work Management Show by Appfire. Maciej Saganowski of Whiteboards.io shares insight into what’s next for productivity software, including “super apps,” new emphasis on async, integrations, and more.
What’s the difference between Jira issues and JSM requests?
“What’s the difference between Jira issues and JSM requests?” Find out on this episode of Appfire Presents: The BEST IT Service Management Show by Appfire. Atlassian expert Rachel Wright joins Kerry O’Shea Gorgone to explain how Jira issues and JSM requests differ, how they work together, and more.