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IT Service Management (ITSM)
This section features resources that can help you succeed in IT Service Management. Here you’ll find shows, use cases, app guides, demos, webinars, how-tos, articles, and more, all offering tips and tricks for managing the design, planning, and delivery of IT services.
Featured ITSM resources:
The BEST IT Service Management Show by Appfire
Streamline your service desk processes to boost visibility, scalability, and CSAT
Free guide: Six automation strategies for Jira that’ll make you happy
If you like making work fast and easy, we’ve got a guide for you! It’s called Six automation strategies for Jira that’ll make you (and your team) happy. The guide has examples and use cases for specific types of teams — software development (for Jira Software), ITSM (for Jira Service Management), and business teams (for Jira Work Management) — but the strategies apply to all sorts of teams… Even teams that don’t use Jira can benefit from some of these ideas.
Which Jira workflow automation solution is right for me?
If you’re a new Atlassian admin, or your needs are fairly straightforward, the out-of-the-box Jira experience might be good enough to set your team up for success. But as your organization grows, so does its need for more sophisticated, flexible processes. Take a look at these workflow automation apps: JSU, JMWE, and Power Scripts.
The BEST IT Service Management Show by Appfire
The BEST ITSM Show by Appfire brings you expert insights for IT service delivery, so your employees and customers have what they need to succeed. Get the right tech and tips for the right job at hand. Look like you’ve come from the future with all your new ITSM smarts. Every episode is a brisk 10 minutes—less time than it takes to provision a laptop or troubleshoot a tech support issue.
Canned Responses Pro Templates for Jira
Canned Responses Pro Templates for Jira enables agents and managers to create dynamic templates that provide predetermined responses, customizable signatures, and automated actions, so teams can be more efficient when servicing customers.
The Jira admin’s guide to optimizing your data center instance with the new Jira Guardrails (and more)
Keeping your Jira instance in check and healthy will help you grow your organization sustainably, with full transparency and easy maintenance of your work processes. Jira’s Guardrails can help, but there’s more you can be doing. Maria Timova of Appfire explains.
Streamline your service desk processes to boost visibility, scalability, and CSAT
Whether you’re building a service desk team from scratch or transforming an existing one, in this article, you’ll learn how you can streamline your processes to boost visibility, scalability, and customer satisfaction (CSAT).
How to optimize your IT Service Management with Appfire apps
In this on-demand webinar, Appfire’s in-house ITSM specialists Onder Ozcan and Faith Nyamande discuss three common IT service management and enterprise service management (ESM) use cases, with practical tips and tricks on how to solve them.
How to set up omnilingual, omnichannel & automated Jira Service Management
In this on-demand webinar by re:solution, you will learn how to leverage several apps to simplify the job of Jira Service Management agents. Discover how they can talk to customers in real-time, no matter which language they speak.
The guide to all-in-one automation app Jira Misc Workflow Extensions (JMWE)
Jira Misc Workflow Extensions (JMWE) gives you the tools to automate virtually unlimited use cases, no matter how simple or sophisticated they might be. Learn about JMWE features, including Jira workflow post functions, conditions, validators, simplified scripting, automation outside of Jira workflows, and much more.
Taking the grind and complexity out of Jira workflows
From intuitive point-and-click workflow solutions, to more customized scripted automation, this demo session shows you how to select what works best for your team, to finally banish the tedium and repetition of manual workflows.
