Jira workflows are crucial for defining how organizations handle tasks. Customized workflows help teams optimize their processes, making Jira an essential tool in your day-to-day. However, to reduce repetitive work and save time, automation is necessary. Implementing new procedures can be intimidating, but with the right tools, automating your workflows is straightforward and pays off in the long run.
Atlassian consultant and expert JSM administrator Rachel Wright covers strategies for implementation, best practices, and valuable tips for managing service requests.
Free checklist: Atlassian consultant and expert JSM administrator Rachel Wright’s 10 tips for managing support in Jira Service Management
If you like making work fast and easy, we’ve got a guide for you! It’s called Six automation strategies for Jira that’ll make you (and your team) happy. The guide has examples and use cases for specific types of teams — software development (for Jira Software), ITSM (for Jira Service Management), and business teams (for Jira Work Management) — but the strategies apply to all sorts of teams… Even teams that don’t use Jira can benefit from some of these ideas.
If you’re a new Atlassian admin, or your needs are fairly straightforward, the out-of-the-box Jira experience might be good enough to set your team up for success. But as your organization grows, so does its need for more sophisticated, flexible processes. Take a look at these workflow automation apps: JSU, JMWE, and Power Scripts.
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Canned Responses Pro Templates for Jira enables agents and managers to create dynamic templates that provide predetermined responses, customizable signatures, and automated actions, so teams can be more efficient when servicing customers.
How a satellite communications company saved 400+ hours per month on engineering and operational tasks
Learn how Dan Tombs, Atlassian Architect at Inmarsat, cut engineering and operational task time by 400+ hours/month with Appfire’s Workflow and Automation solution.