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IT Service Management (ITSM)
This section features resources that can help you succeed in IT Service Management. Here you’ll find shows, use cases, app guides, demos, webinars, how-tos, articles, and more, all offering tips and tricks for managing the design, planning, and delivery of IT services.
Featured ITSM resources:
The BEST IT Service Management Show by Appfire
Streamline your service desk processes to boost visibility, scalability, and CSAT
Automate Jira workflows like a pro (no coding skills required)
Jira workflows are crucial for defining how organizations handle tasks. Customized workflows help teams optimize their processes, making Jira an essential tool in your day-to-day. However, to reduce repetitive work and save time, automation is necessary. Implementing new procedures can be intimidating, but with the right tools, automating your workflows is straightforward and pays off in the long run.
Free guide: The ultimate guide to powering up your service desk
Atlassian consultant and expert JSM administrator Rachel Wright covers strategies for implementation, best practices, and valuable tips for managing service requests.
Free checklist: Rachel Wright’s 10 tips for managing support in Jira Service Management
Free checklist: Atlassian consultant and expert JSM administrator Rachel Wright’s 10 tips for managing support in Jira Service Management
Free guide: Six automation strategies for Jira that’ll make you happy
If you like making work fast and easy, we’ve got a guide for you! It’s called Six automation strategies for Jira that’ll make you (and your team) happy. The guide has examples and use cases for specific types of teams — software development (for Jira Software), ITSM (for Jira Service Management), and business teams (for Jira Work Management) — but the strategies apply to all sorts of teams… Even teams that don’t use Jira can benefit from some of these ideas.
Which Jira workflow automation solution is right for me?
If you’re a new Atlassian admin, or your needs are fairly straightforward, the out-of-the-box Jira experience might be good enough to set your team up for success. But as your organization grows, so does its need for more sophisticated, flexible processes. Take a look at these workflow automation apps: JSU, JMWE, and Power Scripts.
The BEST IT Service Management Show by Appfire
The BEST ITSM Show by Appfire brings you expert insights for IT service delivery, so your employees and customers have what they need to succeed. Get the right tech and tips for the right job at hand. Look like you’ve come from the future with all your new ITSM smarts. Every episode is a brisk 10 minutes—less time than it takes to provision a laptop or troubleshoot a tech support issue.
Canned Responses Pro Templates for Jira
Canned Responses Pro Templates for Jira enables agents and managers to create dynamic templates that provide predetermined responses, customizable signatures, and automated actions, so teams can be more efficient when servicing customers.
What is shadow IT?
Shadow IT refers to any unapproved hardware, software, applications, and services that employees use outside of what your IT team knows about or monitors. The concept covers anything from personal devices used for work (bring your own device, or BYOD) to unauthorized consumer cloud tools. While the meaning of shadow IT is not inherently “bad,” it can cause data breaches and compliance violations — words you never want to hear used in the same sentence as your company name!!
What is ITSM?
Information Technology Service Management (“ITSM”) is a catch-all term for all the systems, people, and resources needed to build, manage, and deliver IT services. No matter what kind of business you’re in, ITSM is key to your success.
The Jira admin’s guide to optimizing your data center instance with the new Jira Guardrails (and more)
Keeping your Jira instance in check and healthy will help you grow your organization sustainably, with full transparency and easy maintenance of your work processes. Jira’s Guardrails can help, but there’s more you can be doing. Maria Timova of Appfire explains.
