Rachel Wright's 10 tips for managing support in Jira Service Management

Atlassian consultant and expert JSM administrator Rachel Wright offers her top tips for managing support in Jira Service Management.

Her expert guidance in this all-in-one resource helps you take command of service desk tools while continuing to focus on customer needs through modern, scalable solutions.

Rachel shows you how to collect, understand, and communicate needs when setting up your service desk so that administrators build the right solution, team members can use it, and the desired outcome is accomplished.

In this guide, you’ll discover:

  • Optimizing your process
  • Training users on how best to work with your team
  • Adapting to customer needs
  • Identifying measures of success
  • Staying organized and flexible
  • Extending and scaling with apps
  • And more

Download the checklist and supercharge your service desk like a pro with our Jira Service Management best practices.

Last updated: 2023-01-24

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