This comprehensive white paper will show you how applying lean and agile principles to ITSM can help IT teams gain efficiencies, stay nimble, and focus on services that deliver business value.

Learn how to:

  • “Shift Left” with self-service
  • Build a knowledge-centric service desk
  • Measure your support service with KPIs
  • Use work queues, cards, or kanban boards for a visual backlog
  • Adopt a team-centric approach to incident management
  • … Plus 10 more best practices

This white paper consists of 60 pages.

Last updated: 2023-07-31

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