Canned Responses Pro Templates for Jira enables agents and managers to create dynamic templates that provide predetermined responses, customizable signatures, and automated actions, so teams can be more efficient when servicing customers.
Jira Misc Workflow Extensions (JMWE) gives you the tools to automate virtually unlimited use cases, no matter how simple or sophisticated they might be. Learn about JMWE features, including Jira workflow post functions, conditions, validators, simplified scripting, automation outside of Jira workflows, and much more.
From intuitive point-and-click workflow solutions, to more customized scripted automation, this demo session shows you how to select what works best for your team, to finally banish the tedium and repetition of manual workflows.
Consider this challenge: a help desk technician receives the request and classifies it by choosing a Component representing an impacted software application or business area. But the type of support available needs to be Component-specific. Here is how you can get this done.
Calculated fields are not your typical custom fields – they compute values on the fly instead of storing them in the Jira database. Learn how – and why – use calculated custom fields to accommodate the different project and departmental needs and boost user experience.