The BEST IT Service Management Show by Appfire

The BEST ITSM Show by Appfire brings you expert insights for IT service delivery, so your employees and customers have what they need to succeed. Get the right tech and tips for the right job at hand. Look like you’ve come from the future with all your new ITSM smarts. Every episode is a brisk 10 minutes—less time than it takes to provision a laptop or troubleshoot a tech support issue.

Power BI Jira Connector

How to connect Jira and Power BI using Power BI Jira Connector

Power BI Jira Connector from Appfire empowers organizations to quickly, securely, and reliably connect Jira and Power BI to build sophisticated, up-to-date, custom dashboards and reports.

Illustration of collaboration using a wiki

How to organize your Wiki to reduce maintenance and increase content creation

In this article, Gorka Puente details how to set up and use a corporate wiki for collaboration. Learn to map out the initial structure and organize your wiki.

Whiteboards Story Map Header

User story mapping in Jira: a guide for remote software development teams

This article explains user story mapping and its benefits for remote software development teams. You’ll also find a step by step guide for creating a user story map in Jira.

The ultimate guide to agile estimation, from planning poker to bucket sizing

Without an accurate estimate, it’s impossible for your agile team to know if your project is on schedule or if the proposed schedule is even realistic. In this guide, you’ll learn about four methods for estimating the amount of work involved in a particular task or story.

Appfire app Canned Responses for Jira

Canned Responses Pro Templates for Jira

Canned Responses Pro Templates for Jira enables agents and managers to create dynamic templates that provide predetermined responses, customizable signatures, and automated actions, so teams can be more efficient when servicing customers.

Whiteboards for Jira

Whiteboards for Jira are integrated virtual boards for creative real-time collaboration that lets you run your team’s online activities.

Jira Work Management for Business Teams

Jira Work Management for Business Teams takes a hands-on approach to JWM implementation and associated processes that will help you get up and running with Jira and make you productive in no time. The book also shows you how to manage screens, field layouts, and administer your JWM projects effectively.

BigPicture

The future of PPM is with BigPicture. Unprecedented clarity of information, support for agile, classic, and hybrid frameworks, strategic alignment at all levels.

Streamline your service desk processes to boost visibility, scalability, and CSAT

Whether you’re building a service desk team from scratch or transforming an existing one, in this article, you’ll learn how you can streamline your processes to boost visibility, scalability, and customer satisfaction (CSAT).

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