The BEST ITSM Show by Appfire brings you expert insights for IT service delivery, so your employees and customers have what they need to succeed. Get the right tech and tips for the right job at hand. Look like you’ve come from the future with all your new ITSM smarts. Every episode is a brisk 10 minutes—less time than it takes to provision a laptop or troubleshoot a tech support issue.
Canned Responses Pro Templates for Jira enables agents and managers to create dynamic templates that provide predetermined responses, customizable signatures, and automated actions, so teams can be more efficient when servicing customers.
Whether you’re building a service desk team from scratch or transforming an existing one, in this article, you’ll learn how you can streamline your processes to boost visibility, scalability, and customer satisfaction (CSAT).
In this on-demand webinar, Appfire’s in-house ITSM specialists Onder Ozcan and Faith Nyamande discuss three common IT service management and enterprise service management (ESM) use cases, with practical tips and tricks on how to solve them.
In this on-demand webinar by re:solution, you will learn how to leverage several apps to simplify the job of Jira Service Management agents. Discover how they can talk to customers in real-time, no matter which language they speak.
Watch this on-demand webinar to learn how Opsgenie can accelerate the speed at which your IT/DevOps teams acknowledge and respond to issues and get an overview of Jira Service Management integration with Opsgenie.
This comprehensive white paper will show you how applying lean and agile principles to ITSM can help IT teams gain efficiencies, stay nimble, and focus on services that deliver business value.
Consider this challenge: a help desk technician receives the request and classifies it by choosing a Component representing an impacted software application or business area. But the type of support available needs to be Component-specific. Here is how you can get this done.
In this article for Toolbox.com, Onder Ozcan, senior product manager (ITSM) at Appfire, shares best practices for successful IT service management (ITSM) programs, from automating processes and tracking metrics, to adopting tools for non-IT teams and managing SLAs.