“What is incident management in ITSM, why is it important, and how can I do it right?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Nick Nader of Isos Technology explains incident management in ITSM: what it is, why it matters, and how to do it. We cover the definition of incident in the IT context, then dive into how you can set your organization up for success through planning, technology, and communication.
This migration checklist will help make you aware of your current state of preparedness and key areas to consider in order to ensure a smooth cloud migration, with minimal impact on operational continuity.
Watch this on-demand webinar to learn how Opsgenie can accelerate the speed at which your IT/DevOps teams acknowledge and respond to issues and get an overview of Jira Service Management integration with Opsgenie.
The choice of tooling is a crucial part of any SAFe® implementation. In this white paper, you will learn more about tool customization and extensions, Atlassian software best practices, outcomes and adoption tips, and more.
This guide will help you get started on your agile journey. Learn about the eight activities that high-velocity IT teams usually employ, as well as tips from the Atlassian Team Playbook for improving ITSM agility and collaboration.
Atlassian is committed to helping you enjoy all the benefits of scaling in the cloud while doubling down on security. In this white paper, they explain in detail our five-pronged approach to ensuring enterprise-grade security and compliance in the cloud.
s guide covers the ins-and-outs of advanced auditing, how to integrate your Data Center products with some of the most popular monitoring tools, and tips and tricks for each of these monitoring tools to help you get the most insight from your data.