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Nick Nader of Isos Technology on The BEST ITSM Show by Appfire

What is incident management in ITSM, why is it important, and how can I do it right?

“What is incident management in ITSM, why is it important, and how can I do it right?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Nick Nader of Isos Technology explains incident management in ITSM: what it is, why it matters, and how to do it. We cover the definition of incident in the IT context, then dive into how you can set your organization up for success through planning, technology, and communication.

Checklist: Is your business ready for Atlassian Cloud?

This migration checklist will help make you aware of your current state of preparedness and key areas to consider in order to ensure a smooth cloud migration, with minimal impact on operational continuity.

Getting the most out of your ITSM with Opsgenie and Jira Service Management

Watch this on-demand webinar to learn how Opsgenie can accelerate the speed at which your IT/DevOps teams acknowledge and respond to issues and get an overview of Jira Service Management integration with Opsgenie.

The hero’s guide to Atlassian management

This quick guide for the busy Atlassian manager gives you the insights and knowledge needed to become your company’s hero.

Building software at scale with SAFe® and Atlassian tools

The choice of tooling is a crucial part of any SAFe® implementation. In this white paper, you will learn more about tool customization and extensions, Atlassian software best practices, outcomes and adoption tips, and more.

A practical guide for working with ITIL® 4 and Atlassian

This guide will help you get started on your agile journey. Learn about the eight activities that high-velocity IT teams usually employ, as well as tips from the Atlassian Team Playbook for improving ITSM agility and collaboration.

How Atlassian cloud achieves enterprise-grade security and compliance

Atlassian is committed to helping you enjoy all the benefits of scaling in the cloud while doubling down on security. In this white paper, they explain in detail our five-pronged approach to ensuring enterprise-grade security and compliance in the cloud.

Atlassian Data Center: Advanced auditing

s guide covers the ins-and-outs of advanced auditing, how to integrate your Data Center products with some of the most popular monitoring tools, and tips and tricks for each of these monitoring tools to help you get the most insight from your data.

Dashboard Hub integrations

Learn about Dashboard Hub’s core functionality to connect a dashboard to other products in the Atlassian ecosystem, such as Confluence, Bitbucket, and many more.

Modern incident management for IT operations

Learn about the challenges of incident management and provides advice to help you develop an operations competency to drive business value.

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