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Canned Responses Pro Templates for Jira
Canned Responses Pro Templates for Jira enables agents and managers to create dynamic templates that provide predetermined responses, customizable signatures, and automated actions, so teams can be more efficient when servicing customers.
How do I streamline our service desk processes?
“How do I streamline our service desk processes?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Appfire’s Faith Nyamande joins Kerry O’Shea Gorgone to talk about how streamlining service desk processes boosts visibility into workflows and helps you scale, how it improves the end-user experience, what’s required, and how to get started.
Streamline your service desk processes to boost visibility, scalability, and CSAT
Whether you’re building a service desk team from scratch or transforming an existing one, in this article, you’ll learn how you can streamline your processes to boost visibility, scalability, and customer satisfaction (CSAT).
How to optimize your IT Service Management with Appfire apps
In this on-demand webinar, Appfire’s in-house ITSM specialists Onder Ozcan and Faith Nyamande discuss three common IT service management and enterprise service management (ESM) use cases, with practical tips and tricks on how to solve them.
How to set up omnilingual, omnichannel & automated Jira Service Management
In this on-demand webinar by re:solution, you will learn how to leverage several apps to simplify the job of Jira Service Management agents. Discover how they can talk to customers in real-time, no matter which language they speak.
What is Enterprise-Service Management (ESM)?
“What is Enterprise-Service Management (ESM)?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Appfire’s Faith Nyamande joins Kerry O’Shea Gorgone to talk about ESM (starting with what it is). We cover the difference between IT Service Management and Enterprise-Service Management and Faith shares some examples of what each looks like. Then we dive into the benefits of ESM and how to implement it at your organization.
How do I manage Service Level Agreements (SLAs)?
“How do I manage Service Level Agreements (SLAs)?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Appfire’s Onder Ozcan joins Kerry O’Shea Gorgone to talk about Service Level Agreements: what they are, who they’re for, and how to manage them in Jira Service Management and Jira Software.
How can I increase agent productivity when using Jira Service Management?
“How can I increase agent productivity when using Jira Service Management?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Appfire’s Vasiliy Kizhaev joins Kerry O’Shea Gorgone to talk about how automating mundane tasks can make your ITSM team more productive.
Chat dashboard integration with Canned Responses
Canned Responses offers dynamic and reusable templates for responses to common issues in Jira Service Management and Jira Software. Chat for JSM is a live chat that’s fully integrated with JSM, allowing service desk agents to handle requests in real-time. And these two apps are even better together.
How to migrate native JSM templates to Canned Responses
If you’d like to boost your team’s productivity by automating repetitive tasks with dynamic templates and you’re already using JSM’s native templates, here’s how you can migrate to Canned Responses for even more capabilities and features.