Jira Service Management User Interface

How to set up omnilingual, omnichannel & automated Jira Service Management

In this on-demand webinar by re:solution, you will learn how to leverage several apps to simplify the job of Jira Service Management agents. Discover how they can talk to customers in real-time, no matter which language they speak.

Faith Nyamande on episode 9 of The BEST ITSM Show by Appfire

What is Enterprise-Service Management (ESM)?

“What is Enterprise-Service Management (ESM)?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Appfire’s Faith Nyamande joins Kerry O’Shea Gorgone to talk about ESM (starting with what it is). We cover the difference between IT Service Management and Enterprise-Service Management and Faith shares some examples of what each looks like. Then we dive into the benefits of ESM and how to implement it at your organization.

Onder Ozcan on The BEST ITSM Show by Appfire

How do I manage Service Level Agreements (SLAs)?

“How do I manage Service Level Agreements (SLAs)?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Appfire’s Onder Ozcan joins Kerry O’Shea Gorgone to talk about Service Level Agreements: what they are, who they’re for, and how to manage them in Jira Service Management and Jira Software.

Vasiliy Kizhaev on The BEST ITSM Show by Appfire

How can I increase agent productivity when using Jira Service Management?

“How can I increase agent productivity when using Jira Service Management?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Appfire’s Vasiliy Kizhaev joins Kerry O’Shea Gorgone to talk about how automating mundane tasks can make your ITSM team more productive.

Chat for Jira Service Management

Live chat is one of the most popular ways that consumers like to communicate with companies and is key to an omnichannel service desk. Chat for Jira Service Management is a live chat that’s fully integrated with JSM, for faster support request resolution and higher customer satisfaction.

Chat dashboard integration with Canned Responses

Canned Responses offers dynamic and reusable templates for responses to common issues in Jira Service Management and Jira Software. Chat for JSM is a live chat that’s fully integrated with JSM, allowing service desk agents to handle requests in real-time. And these two apps are even better together.

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