“How do I streamline our service desk processes?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Appfire’s Faith Nyamande joins Kerry O’Shea Gorgone to talk about how streamlining service desk processes boosts visibility into workflows and helps you scale, how it improves the end-user experience, what’s required, and how to get started.
Whether you’re building a service desk team from scratch or transforming an existing one, in this article, you’ll learn how you can streamline your processes to boost visibility, scalability, and customer satisfaction (CSAT).
In this on-demand webinar, Appfire’s in-house ITSM specialists Onder Ozcan and Faith Nyamande discuss three common IT service management and enterprise service management (ESM) use cases, with practical tips and tricks on how to solve them.
“How do I manage Service Level Agreements (SLAs)?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Appfire’s Onder Ozcan joins Kerry O’Shea Gorgone to talk about Service Level Agreements: what they are, who they’re for, and how to manage them in Jira Service Management and Jira Software.