Staffing and operating an on call response program for a software application is a challenging undertaking. In his wide-ranging book, Serhat Can provides a comprehensive road map to providing an effective on-call solution for customers while balancing the human needs of the on-call staff.
In this book, you’ll learn:
- In-depth insights from technical evangelist Serhat Can’s experience leading software development and incident response teams
- A comprehensive road map to creating and implementing an effective on-call program
- Analysis of commonly used on-call models, their effectiveness in the real world, and the pitfalls to avoid when setting up your on-call teams
This white paper / book consists of 109 pages.
Last updated: 2023-07-31