Rodney West of Isos Technology on The BEST ITSM Show by Appfire

What is IT Asset Management (and how do I do it)?

“What is IT Asset Management (and how do I do it)?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Rodney West of Isos Technology explains IT Asset Management: what it is, how to effectively do it, and what kinds of tools you need in your technology stack to keep things tickety boo.

Ian Cooperman of Isos Technology on The BEST ITSM Show by Appfire

How did CBS Marketing streamline their promo spot production process?

“How did CBS Marketing streamline their promo spot production process?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Atlassian consultant Ian Cooperman of Isos Technology talks about how CBS streamlined their promo spot production process to address gaps in functionality, and bring in processes taking place outside the system.

Faith Nyamande on episode 11 of The BEST ITSM Show by Appfire

How do I streamline our service desk processes?

“How do I streamline our service desk processes?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Appfire’s Faith Nyamande joins Kerry O’Shea Gorgone to talk about how streamlining service desk processes boosts visibility into workflows and helps you scale, how it improves the end-user experience, what’s required, and how to get started.

Rachel Wright on episode 10 of The BEST ITSM Show by Appfire

What’s the difference between Jira Service Management (“JSM”) and Jira Software?

“What’s the difference between Jira Service Management (‘JSM’) and Jira Software?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Atlassian expert Rachel Wright joins Appfire’s Kerry O’Shea Gorgone to explain Jira Service Management (“JSM”) vs. Jira Software. We cover feature differences between the two, who should use each program, and some other Jira options that might work for you depending on the work you and your team do.

How do I use tools to collect and manage customer feedback?

“How do I use tools to collect and manage customer feedback?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Jira rockstar Rachel Wright joins Appfire’s Kerry O’Shea Gorgone to talk tools, and how you can use them to make sure your organization is using (and responding to) customer feedback to improve your product or service. We talk about the best approach for small teams, big teams, and everything in between.

Faith Nyamande on episode 9 of The BEST ITSM Show by Appfire

What is Enterprise-Service Management (ESM)?

“What is Enterprise-Service Management (ESM)?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Appfire’s Faith Nyamande joins Kerry O’Shea Gorgone to talk about ESM (starting with what it is). We cover the difference between IT Service Management and Enterprise-Service Management and Faith shares some examples of what each looks like. Then we dive into the benefits of ESM and how to implement it at your organization.

Onder Ozcan on The BEST ITSM Show by Appfire

How do I manage Service Level Agreements (SLAs)?

“How do I manage Service Level Agreements (SLAs)?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Appfire’s Onder Ozcan joins Kerry O’Shea Gorgone to talk about Service Level Agreements: what they are, who they’re for, and how to manage them in Jira Service Management and Jira Software.

Vasiliy Kizhaev on The BEST ITSM Show by Appfire

How can I increase agent productivity when using Jira Service Management?

“How can I increase agent productivity when using Jira Service Management?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Appfire’s Vasiliy Kizhaev joins Kerry O’Shea Gorgone to talk about how automating mundane tasks can make your ITSM team more productive.

Rachel Wright on The BEST ITSM Show by Appfire

How do I design user friendly support forms?

“How do I design user friendly support forms?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Atlassian expert Rachel Wright talks about how to design support forms that are user friendly. We get into the process of setting up support forms, and Rachel offers tips like using the minimum number of questions, showing examples or instructions, and more.

Rachel Wright on The BEST ITSM Show by Appfire

What does change management have to do with ITSM?

“What does change management have to do with ITSM?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Jira rockstar Rachel Wright talks about change management and ITSM. What if a customer request requires a change to a system or application? How you can create a path in the tools to link those things together? And how do you close the feedback loop and let the customer know you did the thing? Rachel shares valuable advice in this 10-minute episode.

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