Trundl's Daniel Alonso on episode 18 of The BEST ITSM Show by Appfire

How can non-technical teams use Jira automation?

“How can non-technical teams use Jira automation?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Daniel Alonso of Trundl, Inc., explains how non-technical business teams like HR and legal can use Jira automation to streamline on-boarding, off-boarding, approvals, and more.

Dmitrii Ilenkov on The BEST IT Service Management Show by Appfire

What is the XY problem (and how do I solve it)?

“What is the XY problem (and how do I solve it)?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. P3express.com founder Dmitrii Ilenkov talks about the XY problem. We cover what it is, why it throws a wrench in the works for IT service management and project management (and even healthcare), how to identify this issue, and how to address it.

Nick Nader of Isos Technology on The BEST ITSM Show by Appfire

What is incident management in ITSM, why is it important, and how can I do it right?

“What is incident management in ITSM, why is it important, and how can I do it right?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Nick Nader of Isos Technology explains incident management in ITSM: what it is, why it matters, and how to do it. We cover the definition of incident in the IT context, then dive into how you can set your organization up for success through planning, technology, and communication.

George Dinkov of Appfire on The BEST ITSM Show by Appfire

How do I handle a release and testing pipeline with zero downtime and on time?

“How do I handle a release and testing pipeline with zero downtime and on time?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Appfire’s own George Dinkov explains how to get from testing and staging to release with zero downtime. We talk about how setting up proper environments helps to ensure that everything is consistent, so you can build a process for continuous improvement. George also gets into how you can implement robust testing program.

Nick Sommerfeld of Isos Technology on The BEST ITSM Show by Appfire

What is Knowledge Management (and how do I do it)?

“What is Knowledge Management (and how do I do it)?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Atlassian consultant Nick Sommerfeld of Isos Technology explains Knowledge Management: what it means in the context of IT and how it helps to free up the time IT puts into addressing common requests (even complex ones). We also get into when to create knowledge assets, and how to store them, update them, and make them findable for the service reps who need them.

Rodney West of Isos Technology on The BEST ITSM Show by Appfire

What is IT Asset Management (and how do I do it)?

“What is IT Asset Management (and how do I do it)?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Rodney West of Isos Technology explains IT Asset Management: what it is, how to effectively do it, and what kinds of tools you need in your technology stack to keep things tickety boo.

Ian Cooperman of Isos Technology on The BEST ITSM Show by Appfire

How did CBS Marketing streamline their promo spot production process?

“How did CBS Marketing streamline their promo spot production process?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Atlassian consultant Ian Cooperman of Isos Technology talks about how CBS streamlined their promo spot production process to address gaps in functionality, and bring in processes taking place outside the system.

Faith Nyamande on episode 11 of The BEST ITSM Show by Appfire

How do I streamline our service desk processes?

“How do I streamline our service desk processes?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Appfire’s Faith Nyamande joins Kerry O’Shea Gorgone to talk about how streamlining service desk processes boosts visibility into workflows and helps you scale, how it improves the end-user experience, what’s required, and how to get started.

Rachel Wright on episode 10 of The BEST ITSM Show by Appfire

What’s the difference between Jira Service Management (“JSM”) and Jira Software?

“What’s the difference between Jira Service Management (‘JSM’) and Jira Software?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Atlassian expert Rachel Wright joins Appfire’s Kerry O’Shea Gorgone to explain Jira Service Management (“JSM”) vs. Jira Software. We cover feature differences between the two, who should use each program, and some other Jira options that might work for you depending on the work you and your team do.

How do I use tools to collect and manage customer feedback?

“How do I use tools to collect and manage customer feedback?” Find out in this episode of Appfire Presents: The Best IT Service Management Show by Appfire. Jira rockstar Rachel Wright joins Appfire’s Kerry O’Shea Gorgone to talk tools, and how you can use them to make sure your organization is using (and responding to) customer feedback to improve your product or service. We talk about the best approach for small teams, big teams, and everything in between.

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