We’ve recently made important updates to our apps that help teams with automating workflows, IT service management, document management, and more. Read on to get the scoop on these updates.

IT Service Management

Work smart with Smart Suggestions in Canned Responses – a powerful tool that offers response suggestions from a user’s bank of templates and common phrases to boost productivity in Jira Service Management.

Time to SLA users can now subscribe to receive their favorite service level agreement (SLA) reports directly in their email inbox, making SLA management even easier.

Chat JSM

Chat for Jira Service Management Cloud now has a completely revamped configuration experience after carefully reviewing and updating every part of the process.

Workflow & Automation

Writing automation scripts got a whole lot easier! ACLI is now fully integrated with VSCode Editor, allowing you to write scripts with syntax highlighting and prompting, and run ACLI actions right within VS Code. Get started.

Document management

We’ve added the Document State macro to Comala Document Management – Cloud, Comala Document Approval – Cloud, and Comala Document Control – Cloud, which allows users to embed the current state of a document, the change date, and the expiration date, into the content. Learn more


Issue Matrix for Jira

The latest release of Issue Matrix for Jira Cloud lets agile, business and service teams link one matrix configuration to multiple projects by either adding a new matrix or editing an existing one, eliminating the need to create the same configuration for each project every time. Learn more


With the latest versions of Copy Page Tree and Easy Forms for Confluence, you can now easily access all of the languages (and more!) that are supported by Confluence.

Don’t miss this webinar!

Join us on Oct 25, 2022 at 10:00 AM EST during Whiteboards webinar when we’ll show you how to automatically bridge teams’ ideas and plans with Jira projects on a digital whiteboard. No more updating issues manually after collaboration sessions! Register here

If you need assistance or have questions about any of our apps, please feel free to get in touch with our support team.

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Last updated: 2023-01-24

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